Frequently Asked Questions
FAQ's
Do we pay a certain fee for getting a flight quotation?
No, quotations are free of charge.
Can I place a trip on hold and finalize it when there’s a sale on?
Bookings are only valid for a certain period depending on your date of
travel.
Is there an extra payment for trip changes and booking amendments?
Yes, there is a change fee penalty whenever a client makes amendments
to the booking and the fare is dependent on seat availability.
Is there a refund penalty for trip cancellations and refunds?
Yes, there is a refund penalty for refunds if the ticket is refundable.
How far in advance should I book my trip? Should I wait for a last-minute deal?
It’s advisable to book well in advance other than waiting last minute when
most cheaper seats are taken.
Do you charge fees? How do you get paid?
We accept bank transfers (EFT), purchase orders, cash and swiping.
Do I really need travel insurance?
It is dependent on the rules of your country of destination.
How can I book a multi-sector itinerary?
Contact us and we will make a booking for multi sector itinerary on our
system.
Can I make a booking over the phone?
Yes, our means of communication are via emails and telephone calls.
How do I make a booking for group travel?
Contact us with the correct names of all the passengers as per the
passport and the number of travelers then we arrange a group quotation.
How do I know that my booking is confirmed?
We send a confirmed booking to our clients.